Any cancellations to the order shall be made before 48 hours of the actual time of delivery to claim refund of the paid amount. No refund shall be made once the 48hr delivery window starts. In case of Courier Products cancellation is not possible if the product is dispatched.
Cancellation of order shall be made by logging into your account, under your orders section.
Cancellation shall be initiated after formal order cancellation request is received at firstname.lastname@example.org
If the order is not dispatched, it can be cancelled, and we will refund the total amount or replace the order. However, order once dispatched cannot be cancelled.
Refund shall be made under following conditions:
Order was cancelled.
Order was not delivered to the recipient.
If there is any complain regarding the quality of the product being delivered, we will inquire about the same and if it is found to be true, the customer will get a full refund or the product will be replaced.
Once we receive the original products, we will do quality check within 2 days and initiate refund. We will also keep you updated on email and SMS.
A refund can only be requested in case of service failure, our team will evaluate if an order qualifies for a refund and the decision of our management will be final. The refund amount in no circumstances can exceed the amount paid by customer, we are not liable for any loss or claim beyond the amount actually paid by customer.
In case of Cancellation, 5% charge will be applicable.
Any extra amount credited to Top Craft India’s account may be considered for order enhancement but will not be refundable.
Top Craft India may amend its Cancellation And Refund Policy from time to time. If we make any substantial changes in the way we use your personal information we will notify you by email or an announcement on the website.
If you have any questions/comments about our Cancellation And Refund Policy, please email us at email@example.com